All services

$599

Write ten macros

We will write up to 10 macros in your brand voice and add automated actions to drive up effectiveness of agents.

$799

Create a Reamaze help center

We will architect, brand, write, and publish a public-facing Reamaze Help Center FAQ for you.

$799

Gorgias Chat Widget Setup

We will set up a branded Gorgias chat widget with answers to up to 4 common questions, 3 quick replies, and Self-Service options for order issues.

$799

Create a Zendesk Guide FAQ

We will architect, brand, write, and publish a public-facing Zendesk Guide FAQ for you.

$649 /mo

Zendesk Flow Builder Maintenance

We audit your Zendesk Flow Builder each month and make adjustments to improve effectiveness or add bot paths as needed.

$1999

On-demand eCommerce Playbook Creation

We will help you create an eCommerce playbook based on your industry’s best practices.

$649

Write ten FAQ articles

We will plan, write, and publish ten FAQ articles, based on your top ticket topics.

$599

Automation / Integration Setup

We will integrate your existing support tools and add/update automations to optimize your workflow.

$499

General wrrk Consultation

We will consult with you on an issue, provide recommendations & a personalized proposal based on our knowledge from working with hundreds of brands.

$899

Zendesk Proactive Chat Setup

We will create up to 5 proactive Zendesk chat triggers based on your Shopify visitor activity to help prevent abandoned carts and increase conversions.

$2499

Helpdesk Migration to Gorgias

We will migrate your ticket data, macros, tags, automations, and custom fields from your old helpdesk to Gorgias.

$1499

Freshdesk helpdesk setup

We will setup Freshdesk for you; from creating the account, to integrating support channels, to setting up views, rules, macros, tags, triggers, and automations.

$699

Gorgias Automation Add-on Setup

We will set up and activate your Gorgias Automation add-on to help with ticket deflection by providing proactive chats & self-service solutions to customers.

$1499

Gorgias helpdesk setup

We will setup Gorgias for you; from creating the account, to integrating support channels, to setting up views, rules, macros, tags, triggers, and automations.

$1499

HelpScout helpdesk setup

We will setup HelpScout for you; from creating the account, to integrating support channels, to setting up views, rules, macros, tags, triggers, and automations.

$1499

Reamaze helpdesk setup

We will setup Reamaze for you; from creating the account, to integrating support channels, to setting up macros, tags, triggers, and automations.

$599

Zendesk Internal Knowledge Base Articles

We write & publish up to 10 branded Zendesk Guide articles for your internal Knowledge Base.

$899

Zendesk Answer Bot Setup

We will set up your Answer Bot to deflect email and web tickets. Let your knowledge base automatically answer customer questions!

$1499

Richpanel helpdesk setup

We will setup Richpanel for you; from creating the account, to integrating support channels, to setting up views, rules, macros, tags, triggers, and automations.

$549

Report on Zendesk FAQ effectiveness

We create a custom report for you to monitor how helpful your FAQ articles are and identify articles that aren’t useful.

$999

Re:amaze Custom Chatbot Setup

We will create a custom set of bots for you using the ReAmaze Chatbots Tool.

$599

Help Center Migration from Zendesk to Gorgias

We will brand your Gorgias Help Center and migrate your existing Zendesk Guide articles via API.

$499

Zendesk Explore Custom Reporting Workshop

We will work with you to pinpoint the metrics most important to your business and create custom reporting which will allow you to gain powerful insights from your tickets.

$599 /mo

Quarterly Helpdesk Audit

We will review your helpdesk quarterly & make recommendations for needed updates to improve agent / customer experience.

$599

Help Center Migration from Help Scout to Gorgias

We will brand your Gorgias Help Center and migrate your existing Help Scout articles via API.

$899

Gorgias Chat Campaign Setup

We will create up to 5 proactive Gorgias chat triggers based on your Shopify visitor activity to help prevent abandoned carts & increase conversions.

$2499

Helpdesk Migration to Zendesk

We will migrate your macros, tags, automations, and custom fields from your old helpdesk to Zendesk.

$2499

Helpdesk Migration to Help Scout

We will migrate your ticket data, macros, tags, automations, and custom fields from your old helpdesk to Help Scout.

$799

Shopify Visitor Heatmap

We will provide a volume heatmap of your Shopify site visitors over a period of time & provide insights for generating higher sales conversions.

$599

Proactive Chat Campaign Strategy

We will analyze your Shopify visitor data to determine which products/pages visitors are lingering on but not converting and provide a proactive chat campaign strategy to engage those visitors.

$599

Gorgias Tag Restructuring

We will restructure your help desk tag rules and macros to automatically add useful reporting & tracking information to your tickets.

$799

Create a Gorgias Help Center FAQ

We will architect, brand, write, and publish a public-facing Gorgias Help Center FAQ for you.

$2499

Helpdesk Migration to Freshdesk

We will migrate your ticket data, macros, tags, automations, and custom fields from your old helpdesk to Freshdesk.

$499 /mo

Monthly FAQ maintenance

A monthly audit of your FAQ, to ensure your articles are still accurate and covering your top ticket topics.

$699

Tagging Guide Creation

We will create a tagging guide for agents to ensure you are catching valuable information as they work tickets.

$2499

Helpdesk Migration to Richpanel

We will migrate your ticket data, macros, tags, automations, and custom fields from your old helpdesk to Richpanel.

$1499

Zendesk helpdesk setup

We will setup your new Zendesk account; from creating the account, to integrating support channels, to setting up views, macros, tags, triggers, and automations.

$599 /mo

Gorgias Quick Reply and Quick Response Maintenance

We will maintain your Chat Quick Reply and Self-Service Quick Response prompts & responses each month based on the previous month’s most common inquiries to ensure maximum effectiveness over time.

$1999

Subscription eCommerce Playbook Creation

We will help you create a Subscription eCommerce playbook based on your industry’s best practices.

$699

Shopify Visitor Report

We will analyze your Shopify store visitor data and help you understand who is visiting your site and how they got there.

$899

Shopify Staffing Effectiveness Report

We will audit your live support staffing hours and Shopify data to determine optimal staffing for engaging with the maximum number of visitors.

$1899

Zendesk Flow Builder Setup

We will create and publish up to 6 chat paths in your Zendesk using Flow Builder.

$899

Zendesk Reporting Process Audit

We will work with you to ensure you have the infrastructure in place to automatically collect data on metrics most important to you through custom reporting and personalized workflows.

$899

Gorgias Reporting Process Audit

We will work with you to ensure you have the infrastructure in place for automatically collecting data on metrics most important to you by providing custom reporting and personalized training.

$699

Gorgias Volume Heatmap

We will review your historical ticket data over a time range & create a heatmap for staffing projections, broken down by channels.

$699

Zendesk Volume Heatmap

We will review your historical ticket data over a time range & create a heatmap for staffing projections, broken down by channels.

$899

Ticket Deflection Audit

We will thoroughly review your current ticket flow setup and create an automation roadmap for increasing ticket deflection over time.

$599

Zendesk Tag Restructuring

We will restructure your help desk tag triggers, automations, and macros to automatically add useful reporting & tracking information to your tickets.

$2499

Helpdesk Migration to Intercom

We will migrate your ticket data, macros, tags, automations, and custom fields from your old helpdesk to Intercom.

$2499

Helpdesk Migration to Re:amaze

We will migrate your ticket data, macros, tags, automations, and custom fields from your old helpdesk to Re:amaze.