Administrative Processes services

$599

Write ten macros

We will write up to 10 macros in your brand voice and add automated actions to drive up effectiveness of agents.

$1999

On-demand eCommerce Playbook Creation

We will help you create an eCommerce playbook based on your industry’s best practices.

$599

Automation / Integration Setup

We will integrate your existing support tools and add/update automations to optimize your workflow.

$499

Zendesk Explore Custom Reporting Workshop

We will work with you to pinpoint the metrics most important to your business and create custom reporting which will allow you to gain powerful insights from your tickets.

$799

Shopify Visitor Heatmap

We will provide a volume heatmap of your Shopify site visitors over a period of time & provide insights for generating higher sales conversions.

$599

Proactive Chat Campaign Strategy

We will analyze your Shopify visitor data to determine which products/pages visitors are lingering on but not converting and provide a proactive chat campaign strategy to engage those visitors.

$599

Gorgias Tag Restructuring

We will restructure your help desk tag rules and macros to automatically add useful reporting & tracking information to your tickets.

$699

Tagging Guide Creation

We will create a tagging guide for agents to ensure you are catching valuable information as they work tickets.

$1999

Subscription eCommerce Playbook Creation

We will help you create a Subscription eCommerce playbook based on your industry’s best practices.

$699

Shopify Visitor Report

We will analyze your Shopify store visitor data and help you understand who is visiting your site and how they got there.

$899

Shopify Staffing Effectiveness Report

We will audit your live support staffing hours and Shopify data to determine optimal staffing for engaging with the maximum number of visitors.

$899

Zendesk Reporting Process Audit

We will work with you to ensure you have the infrastructure in place to automatically collect data on metrics most important to you through custom reporting and personalized workflows.

$899

Gorgias Reporting Process Audit

We will work with you to ensure you have the infrastructure in place for automatically collecting data on metrics most important to you by providing custom reporting and personalized training.

$699

Gorgias Volume Heatmap

We will review your historical ticket data over a time range & create a heatmap for staffing projections, broken down by channels.

$699

Zendesk Volume Heatmap

We will review your historical ticket data over a time range & create a heatmap for staffing projections, broken down by channels.

$599

Zendesk Tag Restructuring

We will restructure your help desk tag triggers, automations, and macros to automatically add useful reporting & tracking information to your tickets.