Quarterly Helpdesk Audit

Helpdesks are great tools for managing customer inquiries because they have options that can help businesses handle ticket volume more efficiently. However, customer needs can change over time & initial settings may lose effectiveness or relevance, so it's important to make routine adjustments. We'll check your tags, automations, macros, self-service options, and other ticket flow settings every 3 months & make recommendations for any needed adjustments to be sure you are always getting the most out of your helpdesk.

What you can expect from us
  • A quarterly review of your helpdesk settings
  • Recommendations for improving workflow
  • Delivered once a quarter
  • free on-demand access to our CXM team
What we need from you
  • Admin access to your helpdesk
About wrrk
wrrk helps hundreds of brands help millions of customers per year, with a team of USA-based Customer Support Operations experts.
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