Zendesk Tag Restructuring

Ticket tags are a great way to keep track of important metrics related to your business and customers’ needs. Even so, this is a feature that often gets under-utilized due to a lack of understanding about how tags work. We will audit & restructure your tag settings so you have all the information needed to generate more useful reporting. This includes creating triggers to add tags from the moment tickets are created, creating custom fields, revamping macros to auto-tag tickets when applied, and creating a tagging guide so your agents know which tags to use & when.

What you can expect from us
  • Full setup of tag infrastructure
  • Revamped macros set to auto-apply tags when used
  • Tagging guide for easy reference
  • Delivered within 10 business days
  • One month of free on-demand access to our CXM team
What we need from you
  • Admin access to your Zendesk Support and Edit Access to Zendesk Explore
  • Access to any existing administrative processes
About wrrk
wrrk helps hundreds of brands help millions of customers per year, with a team of USA-based Customer Support Operations experts.
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