Zendesk Reporting Process Audit

Zendesk offers one of the most sophisticated helpdesk data tools in the business. Let our data and support experts help you figure out the best way for your Support to be set up to automatically collect the data you need! We will help you set triggers & automations, add tags to macros, and/or create a tagging guide so the data most important to you is right at your fingertips. We’ll show you how to filter your data, make ongoing adjustments, and schedule reports.

What you can expect from us
  • Consultation to determine metrics most important to you
  • Setup of tags, triggers, automations, and macros to maximize effective data collection
  • Personalized walkthrough on how to make edits & updates to your new reporting structure
  • Delivered within 10 business days
  • One month of free on-demand access to our CXM team
What we need from you
  • Admin access to Zendesk Support and Zendesk Explore
  • Access to any relevant reports being used
About wrrk
wrrk helps hundreds of brands help millions of customers per year, with a team of USA-based Customer Support Operations experts.
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On-demand support