Ticket Deflection Audit

Automation has become an essential tool for increasing support efficiency and customer satisfaction. If your current helpdesk isn’t providing solutions without a live agent, you could be losing customers during peak times or when there are supply-chain issues. We will thoroughly review your current help desk ticket flow settings, including categories, tags, triggers, and any existing self-service solutions you have in place. We’ll then provide a roadmap for how to get the most of your help desk by deflecting common issue tickets using automation.

What you can expect from us
  • A thorough ‘deep dive’ review of existing ticket flow settings and self-service solutions
  • An actionable roadmap for improving ticket deflection through automation
  • Delivered within 10 business days
  • One month of free on-demand access to our CXM team
What we need from you
  • Admin access to your help desk/support tools
  • Access to any chatbot system currently being used
About wrrk
wrrk helps hundreds of brands help millions of customers per year, with a team of USA-based Customer Support Operations experts.
Satisfaction guarantee
On-demand support