Gorgias Quick Reply and Quick Response Maintenance

Quick Replies and Quick Responses are a great way to engage with visitors to your site about common issues without requiring a live agent. However, because customer issues can change over time & cause existing replies to be less effective, it is important to be sure you are getting the most out of your setup by answering the questions currently being asked. We will audit your quick replies and quick responses each month to see how often each reply was used. We’ll compare usage with top ticket topics to identify any incongruities and adjust them accordingly so they address your customer’s most common recent inquiries & maximize ticket deflection.

What you can expect from us
  • Monthly audit of Quick Replies and Quick Responses to ensure alignment with recent common inquiries
  • Adjustment of responses to match the most asked questions
  • Delivered once monthly
  • Free on-demand access to our CXM team
What we need from you
  • Admin access to your Gorgias account
  • Automation add-on enabled
About wrrk
wrrk helps hundreds of brands help millions of customers per year, with a team of USA-based Customer Support Operations experts.
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