Zendesk Proactive Chat Setup

Proactive chats are a great way to increase conversions by engaging customers while they are on your website. We will create up to 5 triggers in Zendesk to initiate a chat conversation if a customer is inactive at checkout for some time or lingers on a product page without ordering. When customers respond to these chats, a ticket ticket will be generated & can be handled by additional automations or a live agent.

What you can expect from us
  • Setup of up to 5 proactive chat triggers in Zendesk
  • Focused on checkout inactivity and/or low-conversion product pages
  • Delivered within 10 business days
  • One month of free on-demand access to our CXM team
What we need from you
  • Admin access to your Zendesk Chat account
  • Shopify Analytics access
About wrrk
wrrk helps hundreds of brands help millions of customers per year, with a team of USA-based Customer Support Operations experts.
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On-demand support