Tagging Guide Creation

Some tags may be applied via automation rules & triggers for effective tracking. However, it is often necessary to have agents apply tags to tickets individually. A tagging guide will allow you and your agents to reference the tags in use and also understand why they're being used. We will put together a comprehensive guide of your top 50 tags & the issues they would apply to so your agents will know which tag to use in every ticket scenario.

What you can expect from us
  • Tagging guide of top 50 tags
  • Organized by category/issue for easy reference
  • Delivered within 10 business days
  • One month of free on-demand access to our CXM team
What we need from you
  • Admin access to your helpdesk
  • Access to any existing reporting
About wrrk
wrrk helps hundreds of brands help millions of customers per year, with a team of USA-based Customer Support Operations experts.
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