Ticket tags are a great way to keep track of important metrics related to your business and customers’ needs. Even so, this is a feature that often gets under-utilized due to a lack of understanding about how tags work. We will audit & restructure your tag settings so you have all the information needed to generate more useful reporting. This includes creating rules to add tags from the moment tickets are created, revamping macros to auto-tag tickets when applied, and creating a tagging guide so your agents know which tags to use & when. We’ll also remove tags that are no longer useful or relevant.